Overview
Trezor is a widely used hardware wallet that stores private keys offline, offering strong protection against online threats. Logging into your Trezor allows you to manage accounts, sign transactions, and view balances via the official Trezor Suite or compatible software. This guide walks you through the standard login flow, highlights common problems and fixes, and lists best practices so you can stay secure.
Before you begin — quick checklist
- Use the official Trezor Suite or a trusted, up-to-date web interface (e.g., suite.trezor.io).
- Connect via a USB cable to a computer you trust. Avoid public or unknown chargers/computers.
- Have your device PIN ready. Never share your PIN or your recovery seed with anyone.
- Ensure your device firmware and Trezor Suite are the latest official releases.
Step-by-step: Logging into a Trezor
Launch the official desktop app or visit the official Trezor web suite. Confirm the page is served from the official domain and that your browser shows a valid TLS connection.
Use a high-quality USB cable to connect the Trezor to your computer. The device screen should light up and show a welcome or unlock prompt.
When prompted, type your PIN on the device screen (or follow the onscreen PIN matrix if shown). Your PIN never leaves the device — input is confirmed on the Trezor itself.
To finish logging in and to authorize any sensitive operation, you must confirm on the physical device. This provides the key security guarantee of hardware wallets.
Troubleshooting common issues
Device not detected
- Try a different USB cable or USB port (preferably one directly on your computer, not a hub).
- Restart Trezor Suite and reconnect the device.
- Check that your operating system recognizes USB devices and that drivers (if required) are installed.
Forgot PIN
If you forget the PIN you cannot recover it — the only recovery path is to reset the device and restore from your recovery seed. That process will erase the device and requires your correct recovery seed phrase.
Browser warnings or blocked connections
Always ensure you use the official app/website. If your browser warns about insecure content, do not proceed. Update the browser and the Trezor Suite, and verify the website certificate before connecting.
Security recommendations (must-read)
- Keep firmware updated, but only install firmware from the official Trezor channels.
- Use a long, unique PIN and enable passphrase features only if you understand how they work.
- Store your recovery seed offline — consider fireproof and waterproof storage, and split storage for redundancy if appropriate.
- Be suspicious of unsolicited support offers or people requesting remote access to your computer/device.
Advanced settings & passphrases
Trezor supports optional passphrases (also called hidden wallets). A passphrase combined with your seed creates separate wallets. Use passphrases carefully: losing the passphrase is equivalent to losing access to funds in that hidden wallet. Do not store passphrases in plain text on connected devices.
FAQ
Is it OK to use a mobile phone?
You can use Trezor with mobile setups that are officially supported. Always verify the software and connection method are from trusted vendors and keep both phone OS and Trezor firmware updated.
Can I recover my wallet if my device is lost or damaged?
Yes — if you have your recovery seed phrase and it's correct. Use a new Trezor or compatible hardware/software that supports BIP39/BIP32 standards to restore.
What if I see unfamiliar transactions?
Review your transaction history in Trezor Suite and on-chain explorers. If you did not authorize any transaction, stop using that environment immediately and consult official Trezor support channels.